Shipping Policy

At JK Evergreen Ranch and Driftless Woolen Mill, we strive to ensure a smooth and timely delivery of your orders. Please review our shipping policy below:

  1. Shipping Rates:

    • Shipping costs are calculated at checkout based on the weight and size of your order. The total shipping fee will be displayed before completing your purchase.

  2. Order Processing Time:

    • Orders are processed and shipped within 24 hours of receiving your order, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.

  3. Local Pickup Option:

    • If you prefer, you can choose the local pickup option at checkout and collect your order directly from our ranch. Please wait for a confirmation email to ensure your order is ready for pickup.

  4. Shipping Methods and Carriers:

    • We use reliable carriers to deliver your order promptly and safely. Delivery times vary based on your location and selected shipping method.

  5. Delivery Issues:

    • Please ensure your shipping address is correct at checkout. We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information.

If you have any questions about shipping or need assistance, feel free to contact us at [your contact email or phone number].

Thank you for shopping with us at JK Evergreen Ranch and Driftless Woolen Mill!

Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

  1. Return Request Timeline:

    • Returns are accepted if the request is made within 10 days of receiving your order.

  2. Item Condition:

    • The item must be returned in its original, unbroken condition to qualify for a refund.

  3. Review Process:

    • Once we receive the returned item, our team will review it to ensure it meets the above criteria. If the item is approved, we will issue a refund.

  4. Shipping Costs:

    • Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item sent).

If you have any questions about your return, feel free to contact us at [your contact email or phone number].

Thank you for choosing JK Evergreen Ranch and Driftless Woolen Mill!